Customer Service

We have a formatted customer complaint processing process and customer information base, customer satisfaction as a standard, respect customer wishes, understand customer personalized needs, listen to customer voices, quickly respond to customer questions, To handle customer problems within 24 hours to ensure that customers are at ease and comfortable with FOICARE products.
Welcome to contact us by email, phone, whatsapp, wechat or any other methods.
Provide appropriate instructions for customers to use the product.
Provide videos for product introduction and solutions for detail problems.

After-sale Service

In the normal use and custody of the case, the product from the date of the factory within one and a half years (the use of one year) quality problems, the company will give free maintenance. This product from the date of the factory after a year and a half (the use of one year) there are quality problems, the user can supply invoice and warranty card to the company after-sales service department, office or dealer, the company to provide spare parts for maintenance, Reasonable charges.

The following conditions are not covered by the warranty

Front wheel, rear wheel wear or puncture, sitting back pad, armrest damage;
Unauthorized removal, repair, transformation of the product caused by the failure;
In usage, handling the process of accidental drop caused by the failure;
Improper use, causing damage;
The user doesn’t follow the instructions;
Damage caused by unforeseen natural disasters (eg, fire, earthquake, flood, etc.).